Ok, under each paragraph where I have GO TO PICTURE X
Is a link to the picture
Ok. I'm going to walk you through this...
FIRST... Shut down Norton (Right click on the tray icon and hit quit or disable or somethign) AND McAfee (Same thing).
Go to your Control Panel it should be under your start button. Double click "Add and Remove Programs"
Find McAfee and hit uninstall... It should walk you through... It'll tell you to restart your computer.. but not yet... Norton is also under there... But it leaves parts of Norton that could conflict with Kaspersky and make your computer slow or crash, which is bad.
Then download and install the Norton Removal Tool here:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Save it to your desktop and double click it and it will walk you through Nortons install.
It will probably prompt you to restart your computer... Do so.
Step 2: Download from http://www.filehippo.com/download_ccleaner/ CCleaner.
Hit the "Run Cleaner" Button as SHOWN IN PICTURE ONE. It may take a while depending on how much junk... But its a safe program and will delete only crap you do not need. It also deletes alot of places like temporary files that could have malware...
http://i11.tinypic.com/63acjte.jpg
Then hit "Issues" on the side like IN PICTURE TWO... Then hit "Scan For Issues" and when it finishes hit "Fix Issues" and then delete everything and save the backup file somewhere.. Do the scan twice as some may not get deleted the first time.
http://i7.tinypic.com/537zw55.jpg
Step 3: Step 3: Download Kaspersky Anti-Virus 7 from:
http://www.filehippo.com/download_kaspersky_antivir/
It says its a Beta, but I am using it and its 100% stable (ONLY IF YOU'VE UNINSTALLED ALL YOUR OTHER ANTI-VIRUSES AND USED THE NORTON REMOVAL TOOL IF YOU'VE HAD NORTON)
The installation should walk you through it.
After you've installed it. Restart your computer.
You should now see this GO TO PICTURE TREE FIDDY (THREE):
http://i12.tinypic.com/4uk9rp0.jpg
Go to "Update"
and then hit "Update Databases"
While its doing this... Go to "Settings"
GO TO PICTURE FOUR
http://i9.tinypic.com/5xsjzbl.jpg
Go to "Pro-Active Defense" First... There's 3 things here... Application Analyzer scans applications incase they could be harmeful, though sometimes it detects a good program that COULD be doing something harmful but actually isn't. I have it checked, as I'll know if a programs doing something fishy... You might not, but it doesn't give too many popups but your mom may also do something fishy, so maybe turn it off.
Application Integrity induces more popups and their more detailed.. I have it turned off, I suggest you do too. So just Uncheck it and the other one if you want and hit "Apply".
Now go to "Scan" and under it click "My Computer"
GO TO PICTURE 5
http://i12.tinypic.com/6bupl5w.jpg
There you should see a slider that says "Normal" and you can raise it to high and low... We're going to do better. But before that, hit the little dot I circled saying "Prompt For Action During Scan". Because we want this malware gone right away.. Then hit "Customize.
Now this is pretty easy, you just copy my settings for these 3 pictures..
GO TO PICTURE SIX
http://i7.tinypic.com/52nvmyt.jpg
PICTURE SEVEN
http://i13.tinypic.com/68cixjd.jpg
PICTURE EIGHT
http://i14.tinypic.com/5y9amur.jpg
One you've done so hit "Ok" then hit "Apply" and "Ok" once again lol.
Kaspersky 7 is set.
But incase your infected with some spyware, (Your sure your computer doesn't have ONE anti-spyware?)
Lets get some removal for spyware.
Go to www.ewido.net and download AVG Anti-Spyware. The installation will walk you through, you get a 30 day trial (Free version still allows updates and scans, it doesn't have realtime protection though) like Kaspersky... Open it up (Restart computer if it asks) and hit "Update" and after its done.. Close it.
Go to www.superantispyware.com and download SUPER Anti-Spyware. FREE Home Edition. Do the same thing.. Installation will walk you through... Then (Restart computer if it asks) go to "Check For Updates", have it update.. This is where the programs cool, it will tell you the malware added to the database with each update heh.
If theres no more prompts for "Restart the computer to complete installation"..
Open up Kaspersky 7. Go to "Scan" go to "My Computer" and hit "Start Scan" , hit it twice and a popup window showing the scan will show... Otherwise it will sit pretty quiet scanning and have a popup if malware is found..
Open up AVG Anti-Spyware and go to "Scan" and go to "Scan My Computer" or "Full Computer Scan" or something of the like.
Open up SUPER Anti-Spyware, hit "Perform Complete Scan" and hit next...
You've got 3 scanners running so I suggest leaving it... Delete or quarantine what each one finds.
God what alot of typing... Even though every computer I fix... I do this.. and it takes like 15-30 minutes to get to the scanning... I hope you can get it done that fast too.
Is a link to the picture
Ok. I'm going to walk you through this...
FIRST... Shut down Norton (Right click on the tray icon and hit quit or disable or somethign) AND McAfee (Same thing).
Go to your Control Panel it should be under your start button. Double click "Add and Remove Programs"
Find McAfee and hit uninstall... It should walk you through... It'll tell you to restart your computer.. but not yet... Norton is also under there... But it leaves parts of Norton that could conflict with Kaspersky and make your computer slow or crash, which is bad.
Then download and install the Norton Removal Tool here:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Save it to your desktop and double click it and it will walk you through Nortons install.
It will probably prompt you to restart your computer... Do so.
Step 2: Download from http://www.filehippo.com/download_ccleaner/ CCleaner.
Hit the "Run Cleaner" Button as SHOWN IN PICTURE ONE. It may take a while depending on how much junk... But its a safe program and will delete only crap you do not need. It also deletes alot of places like temporary files that could have malware...
http://i11.tinypic.com/63acjte.jpg
Then hit "Issues" on the side like IN PICTURE TWO... Then hit "Scan For Issues" and when it finishes hit "Fix Issues" and then delete everything and save the backup file somewhere.. Do the scan twice as some may not get deleted the first time.
http://i7.tinypic.com/537zw55.jpg
Step 3: Step 3: Download Kaspersky Anti-Virus 7 from:
http://www.filehippo.com/download_kaspersky_antivir/
It says its a Beta, but I am using it and its 100% stable (ONLY IF YOU'VE UNINSTALLED ALL YOUR OTHER ANTI-VIRUSES AND USED THE NORTON REMOVAL TOOL IF YOU'VE HAD NORTON)
The installation should walk you through it.
After you've installed it. Restart your computer.
You should now see this GO TO PICTURE TREE FIDDY (THREE):
http://i12.tinypic.com/4uk9rp0.jpg
Go to "Update"
and then hit "Update Databases"
While its doing this... Go to "Settings"
GO TO PICTURE FOUR
http://i9.tinypic.com/5xsjzbl.jpg
Go to "Pro-Active Defense" First... There's 3 things here... Application Analyzer scans applications incase they could be harmeful, though sometimes it detects a good program that COULD be doing something harmful but actually isn't. I have it checked, as I'll know if a programs doing something fishy... You might not, but it doesn't give too many popups but your mom may also do something fishy, so maybe turn it off.
Application Integrity induces more popups and their more detailed.. I have it turned off, I suggest you do too. So just Uncheck it and the other one if you want and hit "Apply".
Now go to "Scan" and under it click "My Computer"
GO TO PICTURE 5
http://i12.tinypic.com/6bupl5w.jpg
There you should see a slider that says "Normal" and you can raise it to high and low... We're going to do better. But before that, hit the little dot I circled saying "Prompt For Action During Scan". Because we want this malware gone right away.. Then hit "Customize.
Now this is pretty easy, you just copy my settings for these 3 pictures..
GO TO PICTURE SIX
http://i7.tinypic.com/52nvmyt.jpg
PICTURE SEVEN
http://i13.tinypic.com/68cixjd.jpg
PICTURE EIGHT
http://i14.tinypic.com/5y9amur.jpg
One you've done so hit "Ok" then hit "Apply" and "Ok" once again lol.
Kaspersky 7 is set.
But incase your infected with some spyware, (Your sure your computer doesn't have ONE anti-spyware?)
Lets get some removal for spyware.
Go to www.ewido.net and download AVG Anti-Spyware. The installation will walk you through, you get a 30 day trial (Free version still allows updates and scans, it doesn't have realtime protection though) like Kaspersky... Open it up (Restart computer if it asks) and hit "Update" and after its done.. Close it.
Go to www.superantispyware.com and download SUPER Anti-Spyware. FREE Home Edition. Do the same thing.. Installation will walk you through... Then (Restart computer if it asks) go to "Check For Updates", have it update.. This is where the programs cool, it will tell you the malware added to the database with each update heh.
If theres no more prompts for "Restart the computer to complete installation"..
Open up Kaspersky 7. Go to "Scan" go to "My Computer" and hit "Start Scan" , hit it twice and a popup window showing the scan will show... Otherwise it will sit pretty quiet scanning and have a popup if malware is found..
Open up AVG Anti-Spyware and go to "Scan" and go to "Scan My Computer" or "Full Computer Scan" or something of the like.
Open up SUPER Anti-Spyware, hit "Perform Complete Scan" and hit next...
You've got 3 scanners running so I suggest leaving it... Delete or quarantine what each one finds.
God what alot of typing... Even though every computer I fix... I do this.. and it takes like 15-30 minutes to get to the scanning... I hope you can get it done that fast too.
