The attack on Change Healthcare has upended the lives and work of patients, doctors and pharmacists due to outages in systems used for medical billing and insurance claims.
www.nbcnews.com
Desperate patients around the country have been forced to choose between paying out of pocket for essential medications or forgoing them entirely as the aftermath of a
cyberattack on a major health care company stretches into its third week.
Change Healthcare, a little-known but critical subsidiary of UnitedHealth Group, detected the attack on Feb. 21. Since then, pharmacies, doctors offices and patients say their lives and work have been upended due to
widespread outages in systems commonly used for medical billing and insurance claims.
Disruptions to co-pay assistance and coupon card processing at pharmacies, in particular, have highlighted key vulnerabilities in a system on which people’s lives depend.