PSN

[nation]

^They don't necessarily need your security code, and all Sony has said is that they likely don't have those, they don't know for sure.

As far as the FBI, they haven't always been a deterrent.

Sony would know by now if they did. It won't happen, it's just a big scare.

no....cant anyway

Why?

 

[This Guy]

Nation did you actually say you think Sony's response to this was good?

Lets see. PSN gets hacked on a Tuesday. Network goes down on a Wednesday and did confirm there was a hack. When customers call to ask if their information was secure, Sony does not comment. The following Monday they finally public say "Yeah your info has been comprimised" and don't send e-mails with that same e-mail till the next day. 7 Days after the actual Hack. So for people like me, who don't use their PS3 very often (but aren't lucky enough to work in the industry) didn't get the info until a week after it happened. You call that good response? I call that shitty response. I do agree that 1) people should be keeping track of their credit cards better and 2) That had you heard about the initial hack of the service back on the Wednesday anyone with a credit card on file should have got them canceled right aways to be safe, but some people trusted Sony to be more transparent with that kind of info right aways. Just as you seemingly seem to trust that Sony won't let it happen again. Sony broke that trust with most customers when it took them a week to share the extent of the hack to their customers.

I do not have much faith in anything Sony is saying right now. Fortunatly for me I had very little info with them and it will stay that way. To say people are overreacting I agree and disagree. The people that are overreacting because they just want to play online again thats dumb. But people reacting to the possibility of their identities being stolen, have every right to react the way they are reacting, and am actually shocked that not more is coming out of these Class Action Lawsuits yet.

 

[nation]

Nation did you actually say you think Sony's response to this was good?

Yes, they were made aware of the compromised accounts on day 6 of the network being down and then revealed the information the next day. Most likely because they wanted to research and completely analyze the situation before taking it public. So no, it's not like they waited and sat there. They were rebuilding their servers, moving them and analyzing the whole situation. In other words, yes I do believe their response was good. They even issued an apology in the form of bowing to an audience in Japan. No, this obviously didn't fix the situation but the fact that they even did it shows some respect and character.

Their response definitely could have better but it has been good besides failing to produce a proper time frame of when the network will actually be back on and specifically what they are improving.

 

[Kassidy]

http://ps3.ign.com/articles/116/1166370p1.html

PSN Restoration in the 'Final Stages'
Stringer: "In the coming days, we will restore service."
May 5, 2011
PlayStation Network will be returning soon. Sony said today internal testing of its new system is in the final stages. The company did not provide an window for when PSN will be operational, however. Sony said last month that certain PSN services would go live during the first week of May.

"Today our global network and security teams at Sony Network Entertainment and Sony Computer Entertainment began the final stages of internal testing of the new system, an important step towards restoring PlayStation Network and Qriocity services," corporate communications director Patrick Seybold said on the PlayStation Blog.

"As previously mentioned, we've been working around the clock to rebuild the network and enhance protections of your personal data. It's our top priority to ensure your data is safe when you begin using the services again.

"We understand that many of you are eager to again enjoy the PlayStation Network and Qriocity entertainment services that you love, so we wanted you to be aware of this milestone and our progress. We will provide additional updates as soon as we can."

A letter from Howard Stringer, president and CEO of Sony, said, "To date, there is no confirmed evidence any credit card or personal information has been misused, and we continue to monitor the situation closely."

He later continued saying, "In the coming days, we will restore service to the networks and welcome you back to the fun. I wanted to personally reach out and let you know that we are committed to serving you to the very best of our ability, protecting your information better than ever, and getting you back to what you signed up for – all the games and great entertainment experiences that you expect from Sony."

The company also said it's providing a complimentary enrollment in an identity theft protection program for U.S. users, with plans to offer similar programs in other countries/territories.

Sony Computer Entertainment and Sony Network Entertainment International have made arrangements with Debix, Inc., one of the industry's most reputable identity protection firms, to offer AllClear ID Plus at no cost to PlayStation Network and Qriocity account holders for 12 months from the time an account holder registers for the program.

Please note that we will start sending out activation emails for this program over the next few days, and you will have until June 18th to sign-up and redeem your code. You will need to sign up directly through AllClearID, not on Sony's websites, and details, including step-by-step instructions for the program, will be emailed to United States PSN and Qriocity Account holders soon.

Head over the the PlayStation Blog for additional details.

 

[This Guy]

Yes, they were made aware of the compromised accounts on day 6 of the network being down and then revealed the information the next day. Most likely because they wanted to research and completely analyze the situation before taking it public. So no, it's not like they waited and sat there. They were rebuilding their servers, moving them and analyzing the whole situation. In other words, yes I do believe their response was good. They even issued an apology in the form of bowing to an audience in Japan. No, this obviously didn't fix the situation but the fact that they even did it shows some respect and character.

Their response definitely could have better but it has been good besides failing to produce a proper time frame of when the network will actually be back on and specifically what they are improving.

I'm sorry but waiting 6 days to tell their loyal customers that their info was possibly in jeapordy is unacceptable. That information should have been stated on Day 1.

 

[monkeystyle]

I'm sorry but waiting 6 days to tell their loyal customers that their info was possibly in jeapordy is unacceptable. That information should have been stated on Day 1.

This statement is the only thing that matters in this entire argument.